PRIVACY POLICY
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Effective: August 1 2020
This Privacy Policy (”Privacy Policy” or “Policy”) explains how The AgraLiving Institute (“AgraLiving” or “we” or “us” “our”) collect, use, and disclose user (“user” or “client” or “you” or “your”) information through our websites and other online products, services, transactions or interactions between you and us on The AgraLiving website (“Website”) located at www.agraliving.org
Privacy Policy Contents:
A: Amendment of Terms and Notification
B: User Requirements
C: Information We Collect
D: Using Information We Collect
E: Sharing Information We Collect
F: Third Party Collections
G: Security
H: Data Retention
I: Your Choices on Receiving Marketing Communications
J: Opt-Out of Information Sharing
K: Our Use of Cookies
L: Links to Other Sites
M: Notice to International Customers
N: Your California Privacy Rights / Questions or Comments
O: Your Canadian Privacy Rights / Questions or Comments
A: Amendment of Terms and Notification
AgraLiving reserves the right to update or modify these terms and conditions at any time without any prior notice. Your use of the Website following such a change constitutes your binding agreement to the updated Terms and Conditions.
If we change up our Policy for any reason included but not limited to, nuclear threats and talking trees, we will notify you by revising the date at the top of the Policy and posting a notice in our newsletter, otherwise you are responsible reviewing this Policy. You may alter how you provide your personal information to us at anytime by contacting us at:
The AgraLiving Institute - Legal Dept
Kent House Apt
168 Middle Road
Southampton Parish
SN02 Bermuda
B: User Requirements
In order to respect the privacy of minors, we never knowingly collect, maintain or process personal information submitted via our Website by any person under the age of 18. We will only collect personal information on minors in the context of one of the purposes mentioned in the purposes listed in section C, only with the appropriate consent or as otherwise permitted under applicable laws.
C: Information We Collect
We may collect personal information from you, such as your name, email address, postal address, phone number, gender, birthday, and product preferences when engaging in any of the activities listed here:
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Place an order from our website
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Make a purchase at the AgraLiving shop or pop up location
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Return an item or make an exchange from a previous purchase
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Inquire about our services
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Receive a gift package
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Create an account (profile) at www.agraliving.org
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Subscribe to receive our emails
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Enter a contest or sweepstakes
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Are referred to us through a marketing promotion
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Participate in a marketing survey, promotion, or event
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Navigate to and through our website (see Our Use of Cookies below for further information)
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Participate in AgraLiving social media outlets (Facebook, Twitter, Instagram, Youtube) including ratings, reviews, stories, and posts.
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We may maintain a record of your product interests and the purchases you make. We may combine all of this information with information about you that we acquire from our use of 3rd third party marketing platforms.
D: Using the Information We Collect
We use the information we collect to provide you with the best possible customer experience and here's why:
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To verify your identity
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To process and fulfill your order
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To send you emails to confirm your order status and shipment
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To communicate with you and to send you information by email, postal mail, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
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To campaign and fulfill our contests and other promotions
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To assist us in learning and customizing your experience with us
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To help us address issues with and improve our site design, products and services
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To analyze trends and statistics
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To protect the security or integrity of our websites and our business
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To improve our merchandise selection and customer service
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To enroll you in our guest loyalty program (when and if one becomes available) so that you can be eligible to receive enhanced benefits for shopping at AgraLiving physical locations and on the Website.
E: Sharing the Information We Collect
We may share your personal information in the following ways:
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We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling orders, promotions, and sending communications. These service providers are restricted from making any other use or disclosure of your information under contract.
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We may share your information if we partner with another company in a joint marketing program to offer or provide products, services, contests, or promotions to our customers.
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We may share information about you, if necessary, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of AgraLiving or others.
F. Third Party Collections
We use Third Parties to collect and store our Accounts, Campaigns, Payment Information in accordance with this Privacy Policy as well as other information related to volunteers and customer service.
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Wix (the web platform that hosts the Website, and collects and stores the information for all transactions through our checkout page)
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2CheckOut (a Wix affiliated app that allows us to collect credit card information securely through dually trusted resources.)
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Paypal (a trusted payment platform)
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Etsy (a trusted online artisan marketplace)
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Google Adwords (is an advertising service by Google for businesses wanting to display ads on Google and its advertising network.)
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Google Analytics (is a free Web analytics service that provides statistics and basic analytical tools for search engine optimization (SEO) and marketing purposes)
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Google AdSense (another Google took that allows us to display ads on other websites.)
G: Security
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information, that information is encrypted and is protected.
Your personal information may be stored and accessed by us in Bermuda, the United States, Canada, the United Kingdom, Australia or the EU. We use third party service providers and product suppliers which may be located internationally. Your information may be accessible to governmental and law enforcement organizations in those countries. We do not authorize any of our service providers to make any other use or disclosure of your information. We transfer your information to these third party service providers only to the extent necessary for them to perform services on our behalf.
H: Data Retention
We will retain your data for a period of 1 year from the time we first collect your data if you have no additional activity or until you opt out.
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I: Your Choices on Receiving Marketing Communications
If you're sick and tired of hearing from us, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of every email we send.
You can review your profile personal information at any time. My Account information will include the information you have voluntarily provided to us to set up an account as well as transaction information conducted when logged in to your account. Other information about you not added to your My Account profile or associated with purchases not made when logged in to your account may not be accessible through your My Account profile.
To access your personal information in your My Account profile online, simply click the login at the top of any web page and sign in.
If you would like to be removed from our promotional email or mailings (postal), please contact us by sending an email or snail mail to:
The AgraLiving Institute - Legal Dept
Kent House Apt
168 Middle Road
Southampton Parish
SN02 Bermuda
Please specify from which list(s) - "Do Not Email", "Do Not Mail", - you would like to be removed from.
Alternatively, if you do not want to receive promotional emails that notify you of new product arrivals, exclusive offers, upcoming events, store openings and other fun stuff, just click the unsubscribe link provided at the bottom of any AgraLiving email. This unsubscribe option is only applicable to email marketing.
J: Opt Out of Sharing information
As noted above, we may share your information with our affiliated companies, when we partner with another company in a joint marketing program, if you purchase AgraLiving products through our website or by placing a catalog order by phone or mail. If you want to opt-out of any sharing of your information with such entities, please contact us at:
The AgraLiving Institute - Legal Dept
Bridge House Apt
104 Middle Road
Smith’s Parish
FL04 Bermuda
K: Our Use of Cookies
We utilize browser tracking cookies. A cookie is a small text file that is placed on your browser or device. We use cookies in order to improve and streamline your shopping experience.
We do not have control over cookies from 3rd party platforms. Please refer to our Cookie Policy for further information.
L: Links To Other Sites
Occasionally we provide links on our websites to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. We are not responsible for the content or practices of any linked websites which are provided solely for the convenience and information of our visitors.
M: Notice to International Customers
If you visit our website from the European Economic Area ("EEA") and choose to sign up for our marketing emails, we will process your personal information to send you marketing communications. The legal basis for such processing is our legitimate interest in providing you information that may be of interest to you. If you have questions about AgraLiving's data practices or would like to exercise other rights that may be available to you under local law, please contact us at agraliving@gmail.com
N: Your California Privacy Rights
California's "Shine the Light law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. We have such a policy. As discussed above, if you want to opt-out of any sharing of your information please contact us at:
The AgraLiving Institute - Legal Dept
Bridge House Apt
104 Middle Road
Smith’s Parish
FL04 Bermuda
To find out information about any rights you may have under Civil Code section 1798.83, please contact your local government..
O: Your Canadian Privacy Rights
Our policy allowing customers to opt-out of information sharing with third parties for marketing purposes also applies to our Canadian customers. In addition, when we collect or otherwise acquire personal information about Canadian customers from third parties, we enter into a contract with the third party which requires them to ensure, and provide assurances to us, that they obtained informed express consent to disclose your personal information to us. If you want to know if we have obtained any information from a third party, or have any questions or concerns about the collection, use, disclosure, or correction of your personal information please contact us as set out below.
We do not share any personal information about our Canadian customers for marketing purposes such as shopping history or account information. We may provide your postal address as an AgraLiving customer with marketing partners to use for direct mail marketing purposes. If you would like to opt-out of the provision of your information for this purpose, please contact us at:
The AgraLiving Institute - Legal Dept
Bridge House Apt
104 Middle Road
Smith’s Parish
FL04 Bermuda